Terms of Trade

Industrial Timber Finishing Pty. Ltd. - Terms and Conditions of Trade

 

1. The customer acknowledges and accepts that these terms and conditions shall apply to all orders placed by the customer and accepted by Industrial Timber Finishing from the date of this agreement unless and until the agreement is varied by the parties in writing. 

2. The customer shall provide to Industrial Timber Finishing (ITF) full written details of all work to be performed by ITF. 

Payment of Accounts 
3.1 The customer shall pay all accounts rendered by ITF for work performed within seven days of the date of such accounts 
3.2 ITF shall be entitled to an additional payment of 5% per month calculated daily on all amounts outstanding for more than seven days 

Charges 
4. Where ITF have not provided a written quotation for a specific order then ITF shall be entitled to charge for such work based on the rate per square metre charged for such work by ITF from time to time (currently as indicated in the attached schedule) provided that: 
i. Any order of less than 5 square metres in total shall be subject to a small orders set up charge; 
ii Additional charges may be applied for routered grooves and mouldings, wrapping if required, transport if required and additional preparation if required; 
iii The area of irregularly shaped panels shall be calculated as the maximum width of such panel x the maximum height (or length) and shall include any areas within the panel which do not require polishing (eg. cut out sections or glass inserts). 

Quotations 
5. Any written quotations are valid for a period of 90 days from the date of such quotation. 

Cancellation of Orders 
6. Where a customer cancels an order prior to its completion ITF shall be paid for all work performed on the order up to the receipt by ITF of a written notice of cancellation. In the event that ITF has ordered materials for a specific order which are not normally stocked by ITF then the customer will be liable to ITF for the full cost of such materials. 

Customer's Instructions 
7. The customer shall be responsible for providing full instructions to ITF to allow ITF to complete the order. ITF shall not be liable for any error in the completion of any work which is attributable to the customer providing instructions which are not clear or unambiguous. 

Preparation of Goods 
8.1 ITF's preparation of any order prior to polishing is limited to final fine sanding to remove handling and/or transportation marks. 
8.2 ITF's quotations are based on the premise that all orders will be presented to ITF in a state which is ready for polishing and ITF is not responsible for filling nail holes, sanding, removing machine marks or burn marks or any other preparation of the substrate to enable it to be ready for polishing. ITF will not be liable for any defect which is the result of the order not being ready for polishing. 
8.3 In the event that ITF is required to perform any preparation work on any order prior to polishing then ITF will be paid for such work as an extra/variation to the original order at appropriate trade rates. 

Paint Colours 
9.1 The customer will provide the following details in writing: 
i Name of manufacturer of colour scheme; 
ii Colour scheme; 
iii Colour name(s); 
iv Colour number(s). 
9.2 The customer shall supply a colour chip to allow ITF to check colour tinting. In the event that the customer fails to supply a colour chip ITF will not be liable for any discrepancy in colours.

9.3 It is recommended that an order be completed in a single job lot to avoid discrepancies that may occur between colour batches. 

Stain Colours 
10.1 Stain colours vary as a consequence of variations in timber used. ITF will stain to sample but cannot guarantee that final results will match a sample identically. 
10.2 To ensure colour consistency within an order the customer should provide an entire order at the one time as ITF cannot guarantee colour consistency between sections of an order which are finished at different times. 
10.3 To ensure colour matching of adjacent panels the customer should provide a copy of the relevant plan. 

Gloss Level 
11.1 Gloss levels can vary depending on the substrate, materials used and weather conditions at the time of application. ITF cannot guarantee consistency of gloss levels between parts of an order which are finished at different times. 

Materials 
12 Where the customer specifies a particular product ITF may use a suitable alternative product which is equivalent to or superior, in the opinion of ITF, to the product nominated by the customer. 

Transport 
13.1 ITF is not a common carrier. Any transportation services provided by ITF to the customer may result in an additional charge being incurred. ITF shall not be liable for any damage caused to the customer's goods during transportation howsoever caused and the customer hereby indemnifies ITF against all claims arising out of any damage caused to the customer's goods whether through negligence, recklessness or any other factor whilst such goods are being transported to or from ITF's or the customer's premises or elsewhere by ITF, its servants or agents. 

Storage 
14.1 In the event that the customer does not collect its goods within 14 days of the date on which ITF advises the customer that work on the goods has been completed then the customer shall be liable to pay an additional amount to ITF for storage of the goods until such time as the goods are collected by the customer. 
14.2 ITF shall not be liable to the customer for any damage howsoever caused to the goods whilst they are being stored upon ITF'S premises and the customer hereby indemnifies ITF against all claims arising out of any damage caused to the customer's goods whether through negligence, recklessness or any other factor whilst such goods are being stored upon ITF's premises.